Vision/Mission/Values

Vision

Florida. Our state of excellence

Mission

Serving Florida as the epicenter of business quality through assessment, training, and recognition for performance excellence and proven results

Value Statement

We provide the highest quality services, at the best value, to improve your results.

Core Competencies

  • Facilitating Performance Improvement Training and Assessment
  • Building and Leveraging Executive Relationships
  • Engaging and Energizing Volunteers and Partners
  • Managing Events

Future Core Competencies

  • Virtual Connectivity
  • Knowledge of the Expanded Quality Community

Sterling Values and Work Ethic

Customer Service

  • Remember that all customers are equally important
  • Serve customers with respect
  • Understand customer needs
  • Exceed customer expectations
  • Follow the contact requirements

Sense of Urgency

  • Do it now, do it fast, do it right
  • Be efficient, focused, and beat the deadlines
  • Work ahead to avoid crisis later
  • Understand both short- and long-term work flows

Know the Priorities

  • Set priorities each day based on your mission and deadlines
  • Time management is critical
  • Make it happen
  • Assessment! Without it there is no Sterling

Excellence in All We Do

  • Plan ahead to get tasks done in a timely manner
  • Focus and be committed to all tasks
  • Attention to detail
  • Do it right! Do quality checks to avoid rework
  • Always look for areas to improve long-term work flows

Support the Team

  • Respect and recognize teammates
  • Mentor others
  • Help others when they’re overloaded
  • Go outside your job description- Above and beyond!